Page 1: Introduction Letter

Dear Participant,


As a client of the University of Surrey's Veterinary Pathology Centre, uou are being invited to participate in a research project conducted by Juliana Hinwood ( and Dr Laura Setyo ( from the School of Veterinary Medicine at the University of Surrey. The aim of this study is to identify the main drivers for customer satisfaction in the service provided by the Veterinary Pathology Centre at the University of Surrey. The information gathered through this survey will be used by the University of Surrey's Veterinary Pathology Centre to improve services to clients, and aid other labs to make them better as businesses too.

This is a study carried out by a third year Veterinary Student at the University of Surrey, and the data will be made available to Juliana Hinwood under the supervision of Dr Laura Setyo.


Your participation in this survey, which should take no more than 10 minutes to answer would be greatly appreciated. Participation in this study is entirely voluntary. All responses will be confidential and anonymous. The results of the study will be used for scholarly purposes only.


Upon completion of this survey, you will have the opportunity to enter a prize draw to win one of four £25 Amazon vouchers. To enter, you will be required to give your name and email address only. This data is completely voluntary, will be stored separately from the rest of the survey data and will be deleted once the winners have been chosen.


Thank you for your participation.